📦 Shipping
Do you ship internationally?
Yes, we ship worldwide with limited exceptions due to carrier restrictions or international sanctions. If we cannot ship to your location, we’ll contact you with an alternative or issue a full refund.
How long does it take to process my order?
We process orders within 1–2 business days.
When will I receive my order?
Delivery time depends on your location and chosen shipping method. Most international orders arrive within 7–20 business days. You can track your order anytime using the Track My Order page.
Why did I only receive part of my order?
To ensure you receive your gear as quickly as possible, we ship items from different specialized warehouses. If you ordered multiple products or an exclusive bundle, they may arrive in separate packages and on different dates. Don’t worry — the rest of your order is already on its way! You can track each package using the individual tracking links sent to your email.
Is shipping free?
Yes, we offer free shipping on all orders.
Which shipping carriers do you use?
We fulfill our orders using trusted logistics partners and a basic cost-effective shipping option that prioritizes affordability over speed. Depending on your location and the warehouse, your package may be shipped via:
- Cainiao
- Yanwen
- 4PX
- China Post
- ePacket
- DHL, FedEx, or UPS
We use ParcelPanel to provide real-time tracking for all shipments.
🔄 Returns & Refunds
Can I return my order?
Yes. You can return eligible items within 14 days of delivery. Items must be unused and in original packaging.
How do I request a return?
Please email us at [email protected] before sending anything back. If your item is defective or damaged, please include clear photos of the issue in your email. Return shipping costs are your responsibility unless the item is defective.
💬 Orders & Tracking
Where can I track my order?
Go to our Track My Order page and enter your order number and email address.
How many tracking numbers will I receive?
You will receive a unique tracking number for each package shipped. If your order is split into multiple shipments, we will send you an email notification for each one, ensuring you can monitor every item’s journey to your doorstep.
I didn’t receive a confirmation email. What should I do?
Check your spam or promotions folder. If it’s not there, contact us at [email protected].
Can I change or cancel my order?
Contact us as soon as possible. We process orders quickly, so changes may not be possible once shipping has begun.
🎤 Product & Support
Who is PodGears for?
PodGears is for content creators — podcasters, streamers, vloggers, and YouTubers — looking for quality gear at accessible prices.
How do I contact support?
Contact us anytime and we’ll get back to you as soon as possible.
English (UK) 
Deutsch